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OUR PLEDGE TO YOU
Bliss Bath Body is committed to providing high quality, unique products. We promise reliable and friendly service and hand packaging of your items shipped in a reasonable time frame. We believe in communication and will contact you immediately should there be any problems. We will not charge you for any items until they are on their way. Your satisfaction is our goal.
YOUR ORDER
Our secure shopping cart is very straight forward. If for any reason you are having difficulty placing you order, please contact us Monday through Saturday 10:30 am - 5:30 pm pacific time to place your order. If you call before or after these hours and get our voice mail, please feel confident to leave your order along with your contact info, credit card number, expiration date, billing address, shipping address and email address (if you have one). We will always follow up with a confirmation telephone call.
When you place an order with our secure shopping cart, you will see a total and you will receive a confirmation email that your order has been received. Your credit card will not be charged until your order is processed, at which time you will receive an email that your product(s) have been shipped.
A confirmation can fail to deliver if you typed in your email address incorrectly or if the confirmation email is blocked by your email provider. If you have spamblocker, please include “info@blissbathbody.com” in your contact list so you will be sure to receive the confirmation. If you have not received the confirmation, please contact us.
Please review your confirmation email. We are happy to correct any mistakes before the order ships.
If your order has not arrived within 14 days of placing your order, please contact us.
SALES TAX
Orders shipping to addresses within California are subject to California sales tax of 7.75%.
GIFT WRAPPING
Gift wrapping is available on your order for a $2.00 fee. Please specify if gift wrap is desired when you checkout. We will include a personalized message with your order.
BACK ORDERED ITEMS
If any of the items you ordered are out of stock, we will backorder them. We will contact you via email to confirm that you are still interested in receiving/sending the items. Once we receive your confirmation and the backordered items, we will ship them and charge your credit card at that time.
SECURITY & PRIVACY
At Bliss Bath Body, you can shop with confidence. All transactions are processed on a secure server with Secure Sockets Layer (SSL), the industry standard for secure online transactions.
Your privacy is important to us. Your information is safe, and will never be given to any other party.
RETURN POLICY
Please contact us within 5 days upon the arrival of your order to report damages, shortages or any other discrepancy. We offer a full money back return policy (less shipping and handling costs) or exchange when merchandise is returned in original condition within 14 days.
All body care and soaps must be returned in original undamaged and un-opened condition and packaging for re-sale. Do not open, break seals or alter any part of the product or its packaging if you plan to return it.
PAYMENT POLICY
At this time, we accept VISA, MasterCard and/or American Express as payment options.
When you place an order with our secure shopping cart, you will see a total and you will receive a confirmation email that your order has been received. Your credit card will not be charged until your order is processed, at which time you will receive an email that your product(s) have been shipped.
SHIPPING PRICES
Please visit our Shipping Info page.
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